Question 1

When do we get billed?

Accepted Answer

You're only billed when orders are fulfilled. No upfront inventory costs, no carrying fees. At the end of each month, you receive a reconciliation invoice showing all redeemed codes, fulfilled items, and shipping costs.

Question 2

Is there a monthly fee beyond product costs?

Accepted Answer

The only recurring fee is the optional $250/month curation service. If you skip it, you pay nothing monthly—just the cost of products and shipping when orders are placed.

Question 3

How fast do orders ship?

Accepted Answer

Fully customized items ship in 3-5 business days, direct to the recipient. This is on-demand production, not pre-made inventory.

Question 4

Do I have to buy in bulk or guess on sizes?

Accepted Answer

No. Every item is produced on-demand when ordered. No minimums, no bulk purchasing, no storing inventory that walks off or sits in a closet.

Question 5

Are premium brands included at no extra decoration cost?

Accepted Answer

Yes. Brands like Nike, Yeti, Carhartt, and others are available at retail pricing with embroidery/printing included. You pay the item cost—decoration is built in.